MOU has been signed among the Governance & Policy Project (GPP) and Water & Sanitation Companies Peshawar, Mardan, and Kohat in civil officers Mess Peshawar on Thursday, January 25, 2018.
Director General PCNA Iqbal Hussain, Three chief Executives of WSSC Peshawar, Kohat and Mardan have signed the MOU. Whereas the GPP will provide the funds and technical support. The Chief Economist Planning & Development Department Abid Wazir was Chief Guest.
Replication of Grievance and Complaint Management system will help improve service delivery and grievance redressal system in the companies. The system is being designed to receive and respond to all the complaints through one dashboard. The authority of WSSC will monitor the system through the mobile app and dashboard.
Addressing the event, Chief Economist said that this successful model would also be replicated in other WSSCs in Khyber Pakhtunkhwa. He, however, said that the companies should design their internal management system to the level that could help to resolve the public grievances effectively.