Governance and Policy Project (GPP) for Khyber Pakhtunkhwa was established in July 2016 following a formal agreement signed between the World Bank and Khyber Pakhtunkhwa Government on May 23, 2017. Governance Project is to support the reforms and other interventions needed under Post Crises Needs Assessment conducted in 2009 aftermath of the 2009 crises in Pakistan especially in Swat Malakand. GPP is administered by the World Bank and implemented /executed by the Planning and Development Department Government of Khyber Pakhtunkhwa. With Round, I of the Governance Support Project completed in June 2016, Round II with the name of GPP was launched in 2016 with new goals and priorities set by KP Government. Consultative sessions have been held with the provincial government to identify key reforms priorities for Round II. The strategic objective of the GPP is “Build responsiveness and effectiveness of the State”. The cross-cutting themes are gender, strategic communications, monitoring and evaluation, conflict sensitivity and state-citizen trust.

• The Project Development Objective is to strengthen the capacity for Sales Tax on Services collection
• Improve public investment management
• Accountability of public service delivery in the water sector in KP.

• Grievance redress. The Peshawar High Court has introduced an e-citizen grievance redress system and has accelerated the resolution of complaints. The annual disposal rate increased from 53 percent in 2013 (3,031 cases out of a caseload of 5,702) to 95 percent in 2015 (2,867 cases out of 3,011 in 2014). From 2012 to 2014, the number of cases resolved at the KP Ombudsman also increased from 345 to 509 and the number of complaints rose from 905 to 1,253, indicating increased citizen trust in the institution.
• Right to Information (RTI) following the adoption of the KP RTI Act, KP RTIC has been monitoring compliance with the law. In 2015, the RTIC resolved 309 out of 419 complaints against noncompliance or inordinate delays.
• Right to Public Service Commission (RTPSC): Since its establishment in early 2015, the KP RTPSC has established time standards for 18 public services. Monitoring of the standards to date shows signs of improved responsiveness in 19 out of 25 districts. Specifically, the average time decreased for the following services: issuance of domicile certificate from 14 to 9 days; issuance of fard (property registration title) from 5 to 3 days; issuance of construction permits from 32 to 30 days; registration of criminal incidence reports (First Information Report, FIR) by the police from 6 to 5 days; issuance of birth and death certificates from 7 to 2 days.
• Monitoring and evaluation (M&E) function. GSP has assisted the M&E Directorate in the Planning and Development Department (P&DD) in introducing systematic monitoring in the 9 focus areas of the Post-Crisis Needs Assessment (PCNA) of 2010. The Directorate has produced 2 implementation reports and an impact evaluation of PCNA in collaboration with local and international academic institutions. GSP has also supported the Directorate develop a monitoring system for public investment projects.