Peshawar, February 7, 2019-The Provincial Citizen Integration Forum (CIF) under Khyber Pakhtunkhwa Right to Public Services Commission, in its 5th meeting held here on Thursday, brought together representatives of civil society organizations and service delivery line departments of Khyber Pakhtunkhwa Government. It gives the public an opportunity to express their views on the performance of service delivery, in particular relating to the 19 notified services, while the Commission can take a proactive role in such discussions. CIF is a dialogue platform supported by the Governance and Policy Project of Multi Donors Trust Funds World Bank under Planning and Development Department. GPP promotes a comprehensive approach to create Citizen Engagements Interface from Provincial to districts level.

The Provincial Minister for Local Government and Rural Development Shehram Khan Tarakai was the Chief Guest. Chief Commissioners Right to Services Commission Mushtaq Khan Jadun has presided over the meeting. Besides members from civil societies, academia, Journalists, Chief Commissioners Right to Information Commission Azmat Hanif Khan Orakzai, Director General PCNA Bakhtiar Khan and Governance Specialist GPP Ashraf Khan have also participated in the Forum’s meeting.

The Minister for local Government Shehram Khan Tarakai said on this occasion that improvements in the service delivery had been felt by the recipients which were evident from the fact that people had started trust on the government. He informed that provincial government had planned to replicate the GPP model of Citizen Facilitation Centers for all services from Provincial to District Level so that people should not run from pillar to post for a simple approval of a service. Minister added that services to the citizen were already being provided by the line agencies but it was not delivered timely. The present government had introduced the Rights to Services Act just to bound the service providers to provide services within the stipulated timeline, Shehram Khan said. This exercise has given very good results, he concluded.

The participants of the Forum have discussed different issues particularly the gender-based services and its outcomes. New five services to be notified by the Commission shortly were also introduced in the forum to get their agreement. Some of the services have their legal complications and needed government legislation was also discussed in the forum. The participants have also contributed their suggestions on how to aware the people at the grass root level about the RTS Act. Earlier Chief Commissioner KP RTS Commission Mushtaq Khan Jadun has given the presentation to the participants and highlighted the salient feature of the KP RTS Act. He informed that he visited different district headquarters and universities to make aware and sensitize the general public and government servants as well. In his opening remarks, he said that access to neglected and illiterate segments of the society is a bigger challenge for him and he would not idle until I reached to the outreached people of the province. He informed that government had notified extension of KP RTS Act to the tribal merged districts of the province. He said that he would take measures in merged districts so that they should also take advantages of this act.